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[京畿] 富川 [ airbnb Asia ] 招聘 会说英语的中国人

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发表于 2016-3-10 11:45:09 | 显示全部楼层 |阅读模式
企业招聘
职位: Customer-Service Specialist
招聘单位: UBASE[airbnb]
年龄要求: 不限
工作地点: 首尔地铁一号线松内站附近
工资水平: 韩币170万~200万(+α)
语言要求: 英语会话(流利)
性别要求: 无要求
学历要求: 大学毕业
公司介绍: 我们airbnb亚洲中心的 CS Part 是能讲英语的韩国,中国,日本人一起工作的国际小组。
本信息有效期: 2016-09-19
联系方式: KAKAOTALK/WECHAT/SMS/PHONE

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本帖最后由 UBASE 于 2016-9-28 13:34 编辑 8 h: t" g. ^4 t' ?, S/ j
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airbnb0928.jpg
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AIRBNBCUSTOMER EXPERIENCE AGENT (Multi-lingual) - UBASE5 r3 @3 ?8 x% T
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Role Description:
# |6 Z# O0 K2 \" K. ]7 _) cWe'relooking for brilliant & multilingual full time customer serviceprofessionals to join our team in Korea.
9 l) m- \4 B4 EWorking as part of a dynamic AsianSupport Centre, your role will be to provide “best practice” in customersupport. You will work as a community advocate supporting hosts and travellersfor our client.
2 }& d. M- H0 c7 ~/ I' UYou will manage emails, calls andother communications effectively, efficiently and accurately by obtaining andprocessing all relevant information, resolving customer queries and advising onproduct promotions.- n: i; G" y2 C+ F
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Responsibilities:
) D" n, k- e$ i1 w& R, f" J-Provide friendly and efficientservice to the worldwide travel community.# ?0 R: `( l; h8 {+ C
-Identify and escalate issuesappropriately.
. o" Z. q( c. F! [-Compose thoughtful and accuratemessages or customize prepared responses to customer emails.
5 |6 V; h( j, m2 N. V. h: t-Research information and troubleshootproblems using available resources.
& d1 X5 n; W5 N$ a+ ?$ I0 I- w-Arbitrate in situations betweenusers.; N8 u$ Q0 J8 z1 f1 y# |) G
-Be a first point of contact to handlecustomer complaints.
1 S* k0 k8 S; k" V! a-Respond professionally to inboundphone calls with a friendly manner, including urgent situations.
+ I9 g" k: |1 {6 d+ r  a-Monitor and control numerous concurrenttasks in tandem.; P/ ~, v- m0 v* T2 P4 p$ [
-Proactively and independently work tomeet targets and goals.
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Requirements:; {. n& n& F9 y* w- R! f0 Y
-Must be available for a regular schedule of 5 days in a weekwith 9 working hours per day that spans weekends and holidays as our customersneed us. Shifts may include evening or early morning hours. Operation Hours arefrom 8am to 9pm and it would be extended to 24hours service in future1 ~. J1 K/ o, f% y4 `! X/ [
-Patience, empathy, and a unique ability to manage stress.
# _) X5 ~" P+ n! c1 e8 e-Active and passionate online travel booking user' Z& T4 t. M- g7 z; R
-Strong communication and interpersonal skills.4 L1 l9 g! u  C! I
-Ability to work under pressure and adapt quickly to adversesituations.
( g2 D5 Z+ {1 `-Technical aptitude and the ability to pick up new technologyquickly.; S/ H7 d0 T- R( F- r
-Passionate% w! A$ \2 J4 d5 Z+ ^7 W5 p' r
-Friendly
& l, p& L4 S. D; k* X-Hospitality & Travel related work experience is an advantage! O: |# r) F7 I; z8 O

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[UBASE] AIRBNB Trust & Safety Specialist (Multi-lingual Chinese)
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& {* o- C3 g3 l; C$ R% r3 @Role Description:# B3 U/ I, G5 N$ Y6 i2 N7 ^- [
We're looking for brilliant & multilingual full time Trust & Safety professionals to join our team in Korea.2 S8 s- d6 [: O% N' S% E! \

. z8 Z* L4 E; R5 K& h2 D; _6 I* EJob Description:
5 o, Q1 {/ Q9 U7 X' T3 _0 X6 P; ^As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety verifications team. This team is working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site.* z9 j9 e  U+ c- f7 V2 s) s) D7 d/ f  t
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Responsibilities:) f  m% Z2 C! t% E& `
1.Educating users on how to maintain security and safety while using Airbnb responsibly ! [8 R! K, k" x
2.Reviewing queued results in multiple high volume queues that prevent potential risks
3 a0 e; k  D, B6 N% U7 X! B 3.Working with Trust & Safety lead to develop and enhance internal policies and tools 4 ^5 F6 G3 g* C: O
4.Investigating complex situations and potential fraud 9 t2 Y! N+ v, s3 L/ ~8 I# |
5.Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends # R  t) Q6 x4 d- d/ @9 s, B
6.Maintaining high levels of confidentiality while performing investigations
& ?8 u# u8 K4 l/ Q) e2 h  ?8 ^ 7.Comprehensively documenting investigations
) G+ g+ B) d5 f' u& ^7 T5 n 8.Performing proactive calls to mitigate online fraud$ [3 }. Y8 K1 y9 w

1 A2 T1 q& m8 s. b  F. L1 yRequirement6 P6 n2 u; ]0 i* z3 y

2 q& N+ {- x* s) w- i- U$ BCompetencies:, c: x3 ~) u# S, V& _. C8 V3 M8 D
1.Fluency in both Chinese and English (both written and oral)
" W) v; i  z+ N  A# v! n7 w" f4 C 2.Strong written internpersonal communication skills
+ K% ]/ K" r' o4 H: o0 z 3.Detail oriented- you do your due diligence when completing an investigation/ S- B5 O1 J6 e) ~  y
4.Excellent problem solving, critical thinking and customer service skills
+ p) i$ ^. @; K, Z2 Q. \0 b 5.Strong understanding of e-commerce environment and related user issues
9 u0 O2 y* S+ ^' H 6.Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one) d- ?5 i! i1 E4 V5 Z& s( l
7.Background in technology, online media/services and/or fraud and/or investigation3 E, v9 r* a! O% x
8.Ability to analyze data for patterns
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Analytic:  
% w3 S0 t, }3 E# ^  L% h 1.Attentive to detail
# E6 _  t5 k( ~! a& k) V 2.Able to analyze while thinking outside the box * z5 s6 x# s' d  T1 _( |
3.Capable of reading between the lines to solve problems ' u$ p, B& t, \( s, Q1 j) s
4.A strong writer with excellent communication skills + f. ~/ f  w( n7 e% Z
5.Protecter of private information and sensitive matters
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Troubleshooter:
! s; J" ^  [; L 1.Focused in a dynamic, unstructured, stressful environment, while remaining motivated and self directed
& m3 {% c2 l5 R! T1 v8 \# I 2.Picks up on relevant information and uses it to generate options
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Empathetic: / s' @% k; }9 s- x9 W, \% P
1.Uniquely views belonging anywhere through a safety lens 3 A# U3 b% {& C, e" C& H& j
2.Has what it takes to relate with a diverse, global audience
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) Q1 Z  M3 ]% J# D% O1 WExcellent rapport:
4 C: K6 Y) _" L& u' \8 |6 ` 1.Able to put users at ease
" c: J; x4 ?) y7 B! ?) K  _7 e/ p3 ` 2.Convey information concisely and precisely " |% G5 w7 W2 o8 O4 N! d1 ^
3.Able to mediate effectively between two parties and find the best solution for everyone  ; P# K& G: i+ Q% k8 [% l/ g4 j2 z
4.The OSP should be able to show how it can recruit agents to the above profile$ z0 Y. e$ j9 ]; y7 x

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For the Quick application&inquiry,. h! n7 j- h. Z8 f8 e3 Z
Please text us your basic information(NAME ON YOU PASSPORT/YEAR OF BIRTH/PHONE NUMBER/airbnb_CN/enjoykorea) through KAKAOTALK/WECHAT/SMS(MOBILE)4 [/ b: v, Z5 B8 N; i5 j
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EX) 20160302_130107.png 8 c% b/ N' t1 h

0 @2 X& L8 r2 W4 x! w: w  tWe will call you in a day.8 l4 V9 [- B& Y. o. t, |; x* Y
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Kai Pyun (UBASE-airbnb Recruiter)
$ ?$ i3 U) s% F. {" nOFFICE: +82 032-625-1061 (8:30-11:50, 13:00-18:00 KR TIME)9 l1 ^& [. u- ]& W' E: y5 m
MOBILE: +82 010-9463-6541
4 G4 D& }. B# S& RWECHAT ID: rongcai8
* l1 K) M6 U( z7 E) XKAKAOTALK ID: rongcai87 q" C. ]. J0 [; g% X( k; t

7 t( Q% b- w1 h※The next interview schedule is to be announced to the applicants applying after the form of the example above!0 n, @; l3 \; X+ E# f; M, A3 D

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WECHAT QR CODE: qr.png
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发表于 2016-4-26 13:52:51 | 显示全部楼层
86免费国际电话
the post still available?
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Yes, it is.  发表于 2016-4-29 10:43
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发表于 2016-5-4 12:19:16 | 显示全部楼层
还需要英语啊···英语一般般,,,,
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发表于 2016-5-4 12:19:35 | 显示全部楼层
86免费国际电话
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发表于 2016-5-5 19:06:02 | 显示全部楼层
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发表于 2016-5-8 01:43:09 | 显示全部楼层
uu论坛开放注册了!!只有两天3 d2 Z# W* L( l: ~! u

: R% {9 [3 n1 j6 d; muuxtd.com 或是百度搜索 幼幼新天地  
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发表于 2016-5-10 16:25:39 | 显示全部楼层
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签到天数: 37 天

[LV.5]常住居民I

发表于 2016-5-12 12:06:50 | 显示全部楼层
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发表于 2016-5-14 19:45:53 | 显示全部楼层
初来乍到,请多多关照: N1 I& ^8 _0 S) E; J0 Y* T6 h) H
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发表于 2016-5-14 22:08:05 | 显示全部楼层
非常谢谢楼主,顶一下! L0 A" \$ \1 d; y& z' d% E1 P
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